Warranty

This warranty covers Odyssey cold plunges and chillers, saunas, hot tubs, and water-care equipment supplied by Odyssey Plunge, used in residential, commercial, and professional environments.

During the warranty period, Odyssey Plunge will, at its discretion:

• Repair or replace defective components resulting from faults in materials or workmanship
• Supply replacement parts free of charge where a manufacturing defect is confirmed

Warranty period: 12 months from the date of delivery (unless agreed otherwise in writing).

Replacement parts supplied under warranty are covered for the remainder of the original warranty period.

Odyssey chillers are designed to operate within a defined ambient temperature range.

Recommended ambient operating range: +5°C to +35°C

Operation outside this range may result in reduced performance, delayed start-up, temporary suspension of certain functions, or protective shutdown of internal components. Performance outside the specified operating range is not guaranteed and does not constitute a fault.

Cold Weather & Winter Operation

In low ambient temperatures, the system may automatically limit or suspend certain operations (including circulation, heating, or cooling) to protect pumps, compressors, heaters, and electronic components. This behaviour is normal protective operation and should not be interpreted as a defect or system failure.

Outdoor Installations

Where the system is installed outdoors or in unheated environments, the customer is responsible for ensuring protection from direct rain, wind, and frost; adequate ventilation; installation above ground level; prevention of sustained exposure to freezing or near-freezing conditions; and appropriate housing or enclosure where required.

Failure to provide suitable environmental protection may result in reduced performance or protective shutdown and is not covered under warranty.

This warranty does not cover damage or performance issues caused by freezing conditions; ambient temperatures outside the specified operating range; poor water quality or incorrect water chemistry; incorrect installation or inadequate environmental protection; power surges, power failures, or unstable electrical supply; reduced performance or system shutdown resulting from cold weather or environmental conditions; normal protective system behaviour; or performance issues arising from unusually high or continuous usage beyond typical residential patterns unless specified in writing.

Consumable items including filters, UV lamps, ozone generators, seals, and gaskets are not covered. Cosmetic wear, natural timber variation, use of non-approved parts, unauthorised repairs, misuse, neglect, or operation outside published specifications are also excluded.

Freezing and water additives

Freeze damage caused by loss of water circulation or loss of power during cold weather is not covered. Your system relies on continuous circulation to protect pipework, fittings, and internal components from freezing. Antifreeze and chemical additives must not be added to the system; they can damage internal components and affect water quality, and their use voids this warranty. See our winter care guidance on the care & maintenance page.

Timber. Natural weathering, colour variation, minor checking and movement, and deterioration of surface finishes resulting from environmental exposure are normal characteristics of external timber that require routine maintenance. These are distinct from defects in the underlying product or workmanship.

To maintain warranty validity, the customer must carry out routine maintenance, use only official Odyssey Plunge replacement filters and approved components, care for surfaces appropriately, and ensure the unit is installed and operated in accordance with all installation and operating guidelines. Odyssey Plunge is not responsible for verifying site suitability or environmental conditions prior to installation unless explicitly agreed in writing.

To maintain warranty coverage:

• A minimum of one official Odyssey Plunge replacement filter must be installed every 2 months (domestic/residential use only).
• For commercial or high-usage environments, filter replacement may be required more frequently than the domestic schedule, depending on bather load, operating hours, and water quality.
• Use of non-approved filters or failure to replace filters within the required timeframe may void the warranty.
• Filter purchase history may be reviewed when assessing warranty claims.

If you require support, email support@odysseyplunge.com and provide proof of purchase, product details, and a clear description of the issue. Many issues can be resolved remotely via phone or email. Where applicable, Odyssey Plunge may request permission to perform remote diagnostics or software checks to assist with fault identification.

If an on-site engineer visit is required, please contact our team for call-out fees applicable to your region. This fee will be refunded only if a manufacturing defect is confirmed. If no defect is found and the issue is related to installation, environment, operating conditions, or maintenance, the call-out fee remains chargeable. Additional travel costs may apply for rural or remote locations.

Odyssey Plunge reserves the right to repair or replace faulty components at its discretion. If a tub must be returned for inspection or repair, the customer is responsible for disconnection, packaging, and shipping costs. Any replacement tub provided will be of equal value and specification to the original model.

Odyssey saunas are covered for 12 months from the date of delivery against faults in materials or workmanship, on the same terms as above. Heaters, controllers and other proprietary components carry their manufacturer's own warranty, which we will support you in claiming.

To maintain cover:

• Operate and maintain the heater in accordance with the heater manufacturer's manual, using only genuine or approved stones of the correct size and type
• Keep the stone bed stacked so air can circulate, and replace cracked, crumbling or badly discoloured stones
• Apply water to the stones in small amounts as instructed, never onto exposed heating elements
• Ventilate and dry the sauna after use, and maintain the interior and exterior timber as set out in our care guidance
• Have all electrical work carried out by a suitably qualified person

Not covered: damage from flooding the stone bed or directing water at the elements, use of non-approved stones, weathering or discolouration of timber and exterior coatings, mould resulting from inadequate ventilation or drying, and unauthorised electrical work.

Odyssey hot tubs are covered for 12 months from the date of delivery against faults in materials or workmanship, on the same terms as above.

To maintain cover:

• Never light the stove unless the tub is filled with water above the top of the firebox
• Burn dry, seasoned wood only, and clear ash and sweep the flue regularly
• Drain the tub and all pipework fully before freezing conditions where it will not be in use
• Maintain the timber as set out in our care guidance

Not covered: damage from firing the stove dry or with unsuitable fuel, freeze damage to pipework and fittings, and natural weathering of timber.

This Limited Warranty replaces all other warranties or guarantees, express or implied, except where additional rights are provided by law. This warranty provides specific legal rights, which may vary depending on jurisdiction.

Odyssey Plunge systems are high-performance wellness products designed to operate within defined environmental and operating conditions. Proper installation, maintenance, and environmental protection are essential to ensure reliable performance and long-term enjoyment.