Returns

We want every Odyssey system to meet the highest expectations. If for any reason your order isn’t right, our returns process is straightforward and transparent.

Here you’ll find everything you need to know about eligibility, timelines and how to arrange a return with our team.

STOCK ITEMS

Return within 30 days for refund or exchange.
Must be unused, in original condition/packaging.
Return shipping is your responsibility unless item is faulty.
Faulty/damaged/not as described → full refund or replacement, and we cover return costs.

Change of mind/incorrect order → refund or exchange offered; you cover return shipping.

CUSTOM BATHS

Cancel within 24 hours → full refund (minus 1.5% fee).
Cancel after production starts → 75% refund.
Cancel after shipping/refuse delivery → no refund (return costs apply).
Damaged/defective → contact within 7 days (photos/videos required).
If bath is as described but not suitable → contact within 7 days; exchange or store credit may be offered (return costs apply).

HOW TO RETURN

Email INSERT SUPPORT EMAIL for return authorisation.
Do not return items without approval.
Refunds processed within 14 days to original payment method (1.6% fee applies).
Exchanges shipped to your original delivery address.
Returns may be refused or incur a restocking fee if conditions aren’t met.