Returns

• Return within 30 days of delivery for refund or exchange.
• Must be unused, in original condition and packaging.
• Return shipping is your responsibility unless the item is faulty.
• Faulty, damaged or not as described — full refund or replacement, and we cover return costs.

Change of mind or incorrect order — refund or exchange offered; you cover return shipping.

• Cancel within 24 hours — full refund (minus 1.5% processing fee).
• Cancel after production starts — 75% refund.
• Cancel after shipping or refuse delivery — no refund (return costs apply).
• Damaged or defective — contact us within 7 days with photos or video.
• If the bath is as described but not suitable — contact us within 7 days; exchange or store credit may be offered (return costs apply).

• Email support@odysseyplunge.com for return authorisation.
• Do not return items without approval — they may be refused.
• Refunds are processed within 14 days to the original payment method (1.6% payment processing fee applies).
• Exchanges are shipped to your original delivery address.
• Returns may be refused or incur a restocking fee if the above conditions aren’t met.